AUDREY BANKS

Consumer Experience Strategy | Luxury Spa | Product Innovation

A Nonprofit Leadership MA and licensed esthetician, Audrey specializes in crafting high-touch customer journeys rooted in wellness and purpose. She helps beauty and spa brands refine service protocols, train teams in sensory marketing, and bring new products to market with intention.

Core Services:

• End-to-end spa experience design

• Staff training and customer service scripting

• Wellness product R&D and testing

• Inclusive customer experience strategy

Focus Areas:

• Consumer Experience Training

• Luxury Spa Strategy

• Product Innovation

Audrey brings deep expertise in luxury customer journeys and nonprofit management. She consults on CX training, spa experience design, and market-informed product development tailored for beauty and wellness brands.