AUDREY ROEBUCK
Consumer Experience Strategy
Luxury Spa | Product Innovation
I specialize in crafting high-touch customer journeys rooted in wellness and purpose by refining service protocols for beauty and spa brands, training teams in sensory marketing, and bringing new products to market with intention.
Consumer Experience Training
Comprehensive training for creating memorable, review-worthy experiences for customer interaction.
✓Customized to your specific industry
✓Role-playing scenarios
✓Ongoing support and feedback
Review Strategy Development
Create systems that naturally encourage genuine positive reviews without ever having to ask directly.
✓Touchpoint mapping
✓Review response templates
✓Customer journey optimization
Brand Growth Consulting
Holistic strategies that align customer experience with brand identity to drive sustainable growth.
✓Competitive analysis
✓Brand authority building
✓Revenue scaling strategies
Core Services
Core Services
End-to-end spa experience design
Staff training and customer service scripting
Wellness product R&D and testing
Inclusive customer experience strategy
ICON SKIN
Consumer Experience Strategy | Luxury Spa | Product Innovation
Audrey brings deep expertise in luxury customer journeys and nonprofit management. She consults on CX training, spa experience design, and market-informed product development tailored for beauty and wellness brands.
As a licensed beauty professional, Google top 10% rated reviewer, top 1% Poshmark Seller, and former top 1% eBay Store owner, she is currently a brand consultant and consumer experience specialist transforming businesses through authentic customer interactions.
Google Local Guide Level 5
467K+ Review Views
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